- Services - On Site Response
Maximum Response Times are as follows:
Business Critical Issues Guaranteed maximum response time - 4 Hours*
Non Business Critical Issues Guaranteed maximum response time - Next Day
The Grid’s Technical Team is available for onsite network support if problems cannot be resolved over the phone.
(Check the banner above for current response levels.)
We plan, and work towards eliminating breakdowns as we understand that they are costly and disrupting to your business. Our overall network strategy is always directed to prevention rather than cure.
*At present the maximum on site response average is about two hours, from the time of initially calling and booking the issue, to the time when a team member arrives at your office.
