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• Services - Onsite Break Fix

Business Critical Issues: Guaranteed maximum call-back - 15 Minutes

Non Business Critical Issues: Guaranteed maximum call-back - 1 Hour

Calls to The Grid are dealt with immediately. All members of The Grid’s Technical Team and Senior Administration Team are in direct contact with the office at all times. If your preferred Team Member is not in the office when you call, they will immediately be contacted and you will receive a reply within the time frames as set out above.

(Every team member is directly linked to our office system. Response alerts are set to insure compliance with our client SLAs.)